Refund and Returns Policy

Agora Store Online Refund & Return Policy

Effective Date:06/03/24

At Agora Store Online, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility:

• Items must be returned within 30 days of the purchase date.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must be in the original packaging, with all tags and labels attached.
• Proof of purchase is required for all returns.

Non-Returnable Items:

• Gift cards
• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)

2. Return Process

To initiate a return, please follow these steps:

1. Contact Form Submission: Submit a return request through our contact form on the website. Please include your order number, the reason for the return, and any relevant details.
2. Approval and Instructions: Once your return request is received and approved, we will provide you with detailed instructions on how to return your item(s).
3. Shipping: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

3. Refunds

Refund Process:

• Once we receive and inspect your return, we will notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds:

• Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please submit a request through our contact form.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

1. Check Your Bank Account: Verify that the refund has not been posted to your account.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Your Bank: There is often a processing time before a refund is posted.
   4. If you’ve done all of this and still have not received your refund, please contact us through our contact form.

8. Shipping Returns

To return your product, follow the instructions provided upon approval of your return request. Ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

9. Contact Us

If you have any questions about our Refund Policy, please contact us through our contact form on the website.

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Thank you for shopping with Agora Store Online. We appreciate your business and are committed to ensuring your satisfaction.

Sincerely,

Agora Store Online Team