Privacy Policy

Agora Store Online Privacy Policy

Effective Date: 06/03/24

At Agora Store Online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information:

• Contact Information: Name, email address, phone number, and mailing address.
• Order Information: Payment details, billing address, shipping address, and order history.
• Account Information: Username, password, and other registration details.
• Communication Information: Details are provided through our contact form, customer service interactions, and feedback submissions.

Non-Personal Information:

• Usage Data: Browser type, operating system, pages visited, time spent on pages, and other anonymous usage data.
• Device Information: IP address, device type, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and handling returns and exchanges.
• Customer Support: To provide customer support and respond to your inquiries.
• Personalization: To personalize your experience on our website, including displaying products and offers that may interest you.
• Marketing: To send you promotional materials and newsletters, with your consent where required by law.
• Improvement: To analyze usage and improve our website, products, and services.
• Legal Compliance: To comply with legal obligations and protect our rights.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
• Legal Requirements: When required by law, such as in response to a subpoena or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in those emails. Note that you may still receive non-promotional communications related to your account or orders.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our website and services after such changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our contact form on the website.

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Thank you for trusting Agora Store Online with your personal information. We are committed to protecting your privacy and providing a secure and enjoyable shopping experience.

Sincerely,

Agora Store Online Team