At Agora Store Online, we prioritize customer satisfaction and aim to provide excellent service through our dedicated contact form. This Contact Policy outlines how customers can reach us and our expected response times.​
Response Time Expectations
- Form Submissions:Â We aim to respond to all inquiries submitted through the contact form within 24 hours during business days
Customer Service Hours
- Regular Hours:Â 9 AM to 6 PM (Local Time), Monday to Friday.
- Holidays: Customer service is closed on major public holidays.Â
General Guidelines
- Order Inquiries:Â Please include your order number in the designated field of the contact form for faster service.
- Product Inquiries:Â Provide as much detail as possible, including product name, SKU, and specific questions.
- Returns and Exchanges:Â Review our Return Policy on the website and include your order number and reason for return/exchange in your message.
- Feedback:Â We welcome feedback on our products and services. Please select the appropriate category in the contact form for feedback.
Emergency Contact
For emergencies such as unauthorized transactions or urgent issues outside of business hours, please mark your submission as “Urgent” in the contact form. We monitor these submissions and will respond as soon as possible.
Thank you for choosing Agora Store Online. We are committed to providing you with the best shopping experience and are here to help with any questions or concerns you may have.
Sincerely,
Agora Store Online Customer Support Team
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